We have introduced anti-scalping measures by checking IDs against names and DOB on tickets. This is a common practice within the festival industry. As part of our terms and conditions, names and DOB must match the person entering the gate, failure to do so may result in refusal of entry. All E-Tickets can be renamed by clicking on my orders within your Moshtix account. Please note that there may be a charge for this. Log into your account via www.moshtix.com.au

No, unfortunately, as per our ticketing terms and conditions we are unable to offer exchanges or refunds. Choose wisely.

No. As part of the Bluesfest Terms and Conditions that you agreed to when purchasing tickets, Bluesfest does not refund tickets. You do have a couple of options though: - Tixel is a resale marketplace to buy and sell tickets. This is the only site that Bluesfest recognises as a reputable -You may reissue/rename your ticket through our ticket provider. Please visit www.moshtix.com.au for more information -If you purchased ticket insurance, you may be entitled to a refund. Please call 1300 725 154 if you purchased ticket insurance to speak to the product supplier. Festival Terms and Conditions

No, the wristbands are for one person only. If your wristband has been tampered with you may not be allowed into the festival.

Bluesfest is a family friendly venue with a kids area and activities for the whole family. We currently have the following ticket types available from moshtix Adult: 18+ years Youth: 15-17 years (inclusive) Child: 10-14 years (inclusive). Must be accompanied by a responsible paying adult. 9 and under can claim a free ticket with paying adult ticket (limited tickets available) ID is required to enter the venue. It is always a good idea to bring a photocopy of a birth certificate to avoid delays.

The wristband is your pass for the festival, if it is lost or tampered with - it will be void. Any problems with your wristband please go to the ticket box next to the North or South festival entry.

Thank you for visiting Bluesfest’s website! Your privacy is very important to us which is why we will only collect information about you that you voluntarily give to us. Below you will find information about our policy regarding personal information you may supply to us via this website and how we might use the information we collect. From time to time we may need to up date this privacy policy. We’ll let you know of any changes by publishing them on this website. We won’t bother you by sending you a separate notice advising you of these changes. Collection and use of your information We only collect information when you voluntarily submit it to us. For example this site gives you the opportunity to join our tour mailing list so that we may inform you about upcoming artist tours you may be interested in. We use the information we collect from you to allow you to participate in our site based on your choices of artists and music. For example when you give us your email address to receive updates on an artist tour, your email address is added to our email list. On each email you receive from us you are given the opportunity to unsubscribe. When you unsubscribe, we remove your email address permanently from our mailing list. We do not share personal information provided by you to anyone outside of Bluesfest Enterprises Pty Ltd and its partnership and affiliated group entities and our affiliated group entities and partner companies are required to protect your information in the same way we do. Accuracy, Security and Access If you think we hold information about you which is incorrect or out of date please contact us and bring us up to speed with the correct details. We take reasonable steps to maintain the security of your personal information and to prevent unauthorised access to it by those who do not have a legitimate need for it. If at any time you wish to know what details we are holding about you, simply send us an email requesting your details. Cookies Here’s an overview of the cookies and sessions: Cookies and sessions are virtually the same thing with a couple of differences: a cookie can have an expiry date, e.g. you can tell a cookie to die in 30 days time. a session will die after a set time on the server (the default is 20 mins, but this can be overridden on a project by project basis) or when a user closes their browser (whichever happens first). a cookie is stored on the user’s computer where as a session is stored on the web server We don't use cookies to track users browsing history (e.g. to gain stats on which pages are viewed) or to 'remember' their login details but we do use sessions to authenticate users in the members area. So in short; yes we do use cookies/sessions for authentication but not for anything untoward like tracking page movement. Facebook Connect Our website uses plugins provided by the social network facebook.com, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identifiable by a Facebook logo (white letter f on blue background or a thumb up icon) or the notice “Facebook Social Plugin”. For a full list of all social Plugins please see http://developers.facebook.com/plugins. If you access our services via Facebook Connect, we will collect and record the information provided such as your email address and unique Facebook ID. We don’t actually store your passwords for Facebook. Instead, we just use an authentication token to verify your identity. This simply enables us to streamline the process of registration and authentication. For the information on the purpose and scope of data collection and procession by Facebook, as well as Your rights in this respect and settings options for protecting your privacy please visit Facebook's privacy policy: http://www.facebook.com/policy.php. Surfing other sites from Bluesfest Our website allows you to access other sites. These sites are external to Bluesfest. You simply click on the links we have provided. These other sites will have their own privacy policies and are not subject to our privacy statement. You should satisfy yourself as to the terms of the privacy policies provided by the operators of these other sites Remember… You should be aware that due to the open nature of the internet, information exchanged via the internet may be accessed and used by people other than those for who the data is intended. If you send us any information, including your email address, it is sent at your own risk. Contact Us Please contact us to ask for access to your information. If you have a complaint concerning your information privacy or if you would like more information about our approach to privacy, please call 02 66399800 (Mon - Thu | 10am to 4:30pm).

See Terms and Conditions here.

Bluesfest is held each year over the Easter Long Weekend. This year it will be a 4 day festival. Bluesfest 2025 will run from Thursday 17 April - Sunday 20 April 2025. 4-Day season campers will be allowed to enter on Wednesday 16 April, from 10am.

Bluesfest’s home is located on Byron Events Farm (formerly Tyagarah Tea Tree Farm) just off the Pacific Highway between Byron Bay and Brunswick Heads. Check it out on Google Maps! There will be plenty of signage on the highway guiding you in the right direction.

On Thursday the festival gates open at 2pm and the music starts at 4pm. On Friday, Saturday, and Sunday the festival gates open at 11am and the music starts at midday. There is no entry to the festival after 10pm. The festival closes at midnight each night.

Yes, your ticket will be scanned and exchanged for a wristband upon entry which allow you to come and go as you please from the festival site.

Yes, in fact we encourage you to bring a foldable chair if you wish. Camping chairs are generally the style of chair that people bring to the festival. The main stages will have some plastic chairs available within the tents however they cannot be reserved. If you are bringing your own chair, they can be used inside the tents throughout the day, however, as a matter of safety, you must ensure they moved outside of the tent once the sun goes down as they can be a tripping habit.

The pick up location is at the South end of the festival at the South Entry, follow the signs and directions from Traffic staff once inside the festival gates.

Bluesfest artist announcements happen throughout the year, and following the final announcement, the playing schedule will be created. Playing times are usually released around a month before the festival. Keep your eyes on our socials and Bluesfest homepage for the announcement on when the line up is ready. One thing is for sure - it's gonna be hot!!!!

Yes you may, however we ask that you please be considerate of other people and also bin your butts. Smoking and vaping are banned under the tents. Please be considerate of your fellow festival goers and make sure you adhere to this rule.

You will be able to buy food and non-alcoholic beverages, with 38 fresh food outlets to choose from, catering for all tastes with local, delicious produce. Ranging from South American to Portuguese, Middle Eastern or Indian, a good old Ozzie Burger, crepes or corn on the cob. Your taste buds will be satisfied where ever you go on this amazing festival site. There are 6 licensed bars, 1 VIP bar, and 1 Platinum bar which serve a range of alcoholic and non-alcoholic beverages. Water is available from the food outlets and bars as well as the water refill sites around the festival. There will be a coffee tent where you can take time out, relax and recharge your batteries. There are 45 market stalls on offer, displaying clothing and jewelry designs, hemp products, souvenirs, artwork, bags, silk clothing, hats and many beautiful items from all over the world.

Sorry no, umbrellas are not permitted at Bluesfest. For a full list of prohibited items please visit our Prohibited Items Page

Bluesfest's volunteers are a huge part of our festival and we encourage you to be one of our amazing vollies! To apply to be a volunteer for Bluesfest please head https://www.bluesfest.com.au/apply/

Yes, you can purchase your parking ticket on via Moshtix, which you can visit via the Buy Tickets button on our home page. Please note, these prices are prepaid only. We recommend you purchase your parking tickets in advance as they do sell out. Festival campers have complimentary parking for one vehicle (under 5.5 metres in length), however, your car must remain in the campground for the duration of your stay. If campers want to drive their car every day, they will need to park it in the car park (and buy car park tickets).

No. The VIP is strictly 18 years and over. No one under the age of 18 will be allowed in the VIP, this includes babies. Any children, despite how young they are, in the VIP would contravene the liquor license so it is not allowed.

Yes. Demountable shower and toilet blocks are set up for the festival. They all have warm water, but with any hot water system, it may run out during the day! Please be water wise and why not shower with a friend?

Yes, generators are permitted within the hours of 7am-10pm.

Yes, provided it's no longer than 9.5 meters including the draw bar. Anything towed (caravan, camper trailer or trailer) or over 5.5 meters in length (campervan or motor home) requires you to purchase a ticket for your vehicle for the days you are camping. You can purchase a large vehicle pass via the Buy Tickets button on our home page. Each person will also need to Purchase an Entry and a Camping ticket to stay in the Camping area. A large Vehicle pass is per large Vehicle eg. Caravan (or anything being towed.

Gas burners are allowed for cooking and BBQs. If you are bringing a gas cylinder for a BBQ it must be secured safely to your vehicle. You are not permitted to have an open fire on site due to safety reasons. All campers have access to our campers cafe that sells coffee, burgers, wraps, salads, ice and other goods

Our campground at Bluesfest does not have the facilities for caravans and motorhomes that a caravan park has. There are no sullage disposal facilities onsite, if you have sullage storage tanks you must wait until you leave the site for disposal. Please be aware of your close neighbours and the environment when disposing of water. Camping vehicles must not have wastewater running onto the ground.

Your own tent, warm clothing, all weather footwear, gumboots etc, mozzie repellent, sunscreen, hat, bedding, blankets and pillow (even if you have bought a Tipi or Tent Motel), food, torch, good vibes and your dancing shoes. For a full list of prohibited items please visit our Prohibited Items Page

No, there is no power to any of the camping grounds. You can charge your phone within the festival site during opening hours for a small fee. You may also use a small generator until 10pm.

All camping sites are allocated by our camping team based on arrival. If you wish to camp with your friends, be sure to arrive at the same time.

Yes, however our parking and camping spaces can only accommodate vehicles up to 9.5 metres in length. If you are planning on bringing a large vehicle from 5.5 meters to 9.5 meters, or anything towed, you will need to purchase an additional Large Vehicle ticket for this vehicle (once you already have your festival and camping tickets). You only require one Large Vehicle ticket per vehicle, not per person. You can purchase a Large Vehicle pass through Moshtix

No. The campground is unlicensed and therefor an ALCOHOL FREE ZONE. Our liquor license states you can only consume alcohol on the actual Festival site, purchased at one of the licensed bars. On arrival, your person, possessions and motor vehicle will be searched for prohibited items including ALCOHOL, GLASS, WEAPONS, ILLEGAL SUBSTANCES or anything else staff deem as dangerous. For a full list of prohibited items please visit our Prohibited Items Page

We sell camping tickets per person and not per site. You are given enough room to pitch your tent and park your car. If you are bringing anything towed to camp with (trailer/camper trailer/caravan) or if you are bringing a camper van/motor home that is longer than 5.5 metres, you will need a Large Vehicle pass for the vehicle (not per person). Please see large vehicles.

If you are bringing anything towed, you must purchase a large vehicle ticket for that vehicle. If you are bringing a campervan or motor home over 5.5 metres, you must purchase a large vehicle ticket for that vehicle. You can purchase this now online. This ticket is on top of your festival and camping tickets and is per vehicle (not per person). This ticket will allow you to fit your vehicle in our campgrounds. There is no designated area for large vehicles, large vehicles are placed around the campgrounds and will not necessarily be in an area that matches your ticket. For example, you may have a 5-day ticket but be placed in a 1-day camping area as we have places for large vehicles in this area. Please note that there is NO POWER to any of our campgrounds. Generators are permitted until 11pm each night. The maximum vehicle size allowed on the Bluesfest site is 9.5 metres. If you bring a vehicle over the size of 9.5 metres you will be refused entry. Please note: Absolutely no camping vehicles of any kind will be allowed to park in the Bluesfest car park (including Wicked Vans) before or after hours. If you wish to camp at Bluesfest you will have to buy a camping ticket. Any campervans found in car parks will be towed.

5 day Camping + Festival ticket holders: You can arrive from 10am on Wednesday 3 day and 1 day Camping + Festival ticket holders: You can arrive to set up from 10am each day.You can only camp for the nights that are stated on your tickets. You will have to leave the site by 10am the next morning. You must arrive to set up your camp by 9.30pm. If you arrive after this time we will not be able to process you.

BLUESFEST FACILITIES AND SERVICES FOR PATRONS WITH A DISABILITY Bluesfest welcomes patrons with a disability and aims to improve the site and the Bluesfest experience each year. The event is held on the Tyagarah Tea Tree Farm where the terrain is flat grass and gravel. Please be aware that during busy periods and when it rains, pathways can become tricky to negotiate for people who use wheelchairs or other mobility aids. If you are bringing a wheelchair for the event make sure you have a wheelchair with large wheels. Please read the following information carefully. If your questions have not been answered our contact details can be found at the end of this document. PARKING - Our designated parking areas for patrons with a disability who display a Disability Parking Permit are located close to both North and South Festival entries– just follow the Disability Parking signs once you enter the festival or ask one of our friendly car park assistants. - Cars with Disabled Driver stickers also require a parking ticket. Our pre-paid ticket system allows you to easily purchase a ticket for each day for only $25. Purchasing online is cheaper than purchasing on the day so book early to receive a discounted ticket. Parking tickets purchased on the day will be $50, with Tap & Go or Cash payment options. - BUS - If you are arriving by bus, the bus drop off is at the festival’s south gate. CAMPING - Bluesfest provides a designated camping area for people with a disability situated close to the North Festival Entrance. Unfortunately, we are unable to provide power to any of the camping areas. - Accessible toilet and shower facilities are provided in this camping area. We respectfully ask carers and friends camping with patrons with a disability not to use the accessible toilet and shower cubicles for themselves. - Camping spots for patrons with a disability are limited and must be pre-booked. Please call our office on 02 6639 9800 to book your camping site. (Mon - Thu | 10am to 4:30pm). - Limited space requires that you bring no more than 4 campers in your group. If you wish to camp in a larger group you need to stay in the general camping area. TOILETS - Accessible toilets are strategically located around the festival site. You can find them close to all patron toilet locations. We strive to keep these areas clean and sanitary to the best of our ability. CARERS - Bluesfest honours the Companion Card system. If you come with a carer and have a Companion Card, your carer will receive a complimentary entry and camping (if applicable) ticket for the same days as your purchased ticket. - Please note there is a limit of one carer complimentary ticket given each day. If you are attending the festival for multiple days and are using the same carer on all the days a multiple day wristband will be issued to your carer. - To receive your carer’s ticket please go to the ticket office on arrival to the festival with your Companion Card and your carer. VIEWING PLATFORMS - Viewing platforms are for the sole use of our patrons with a disability. We have these facilities in place so that we can provide a more equitable experience for patrons with a disability and their carer. - Viewing platforms are located at the Mojo and Crossroads stages. - Due to high demand Bluesfest cannot cater for patrons with a temporary impairment/injury. - Viewing platforms are specifically designed to provide viewing for those who use wheelchairs, if you are denied access please do not be offended. - A number of chairs are provided on the platforms for you and one carer. So please do not bring your own. - Carers are welcome to use the seating available. Please be aware that if a patron with a disability requires a space then your carer may be asked to surrender their seat. - Please be aware that viewing platforms operate on a first come, first served basis and we cannot guarantee access to platforms at extremely busy periods. - Every platform has a steward ready to assist people where needed. - The access ramps are in accordance with disability regulation standards. ASSISTANCE DOGS We happily permit the use of Assistance Dogs within the festival and camping areas. If you are camping with your Assistance Dog, please respect other patrons by cleaning up after your dog. ADDITIONAL INFORMATION Fixed seating is provided at the back of the Crossroads and Mojo Tents for those who cannot stand for long periods of time. This seating cannot be reserved and is for general public use. Patrons are advised that flicker, laser, strobe and other lighting effects may be in use at the festival site. First Aid is available during festival operating hours and is located next to the CD Tent. Our onsite medics are equipped to provide first aid, minor injury care and resuscitation. There will be an emergency contact number on your festival wristband. Please do not call 000. FESTIVAL SITE DISTANCES - The festival is spread over 120 hectares of the Tyagarah Tea Tree Farm. There are gravel and dirt paths throughout the site. - The weather can have a massive effect on how easy it is for mobility around the site, please take this into consideration when deciding on what equipment to bring with you. - The following information gives an idea of how far it is to various stages and areas. Please note all distances are approximate and areas are subject to change. Distances From the Disability Campsite to: Mojo Tent viewing platform: 320m Crossroads Tent viewing platform: 450m North Gate Entry/Disabled Car Park: 100m South Gate Entry/Disabled Car Park/ Shuttle Bus Drop Off: 600m Distances From the South Gate Entry/ Disabled Car Park/ Shuttle Bus Drop Off to: Festival entrance (south): 160m Mojo Tent viewing platform: 600m Crossroads Tent Viewing Platform: 450m Distances From the North Gate Entry/ Disabled Car Park to: Festival entrance (north): 80m Mojo Tent viewing platform: 430m Crossroads Tent viewing platform: 570m Contact Us We are happy to assist people with disabilities in planning for an enjoyable and safe Bluesfest experience. If you need further information about disability services and facilities at Bluesfest, please call 02 66399800 (Mon - Thu | 10am to 4:30pm).

Patrons with accredited Assistance Dogs are welcome and able to bring their dogs into the Festival, however you will just need to show verification at the gate upon entry. Assistance animals need to be micro-chipped and registered in NSW. We will require documentation showing that the assistance animal has been registered with the handler’s local Council and has an assistance animal permit. Applying for an assistance animal permit Please note Companion & Therapy animals are not permitted at the Festival.

For enquiries on sponsorship or partnerships for Bluesfest please contact us at marketing@bluesfest.com.au

No, Bluesfest has a zero tolerance in regards to drug use at our Event. There will be NSW Drug Detection Dogs at entry points and on patrol over the course of the Festival. Anyone detected with drugs may have their wristbands removed and be ejected from the Festival and campgrounds, and may also face criminal charges from the Police. For a full list of prohibited items please visit our Prohibited Items Page

No. On entry to the festival you will be fitted with a wristband corresponding with your ticket type. You must leave your wristband on for the duration of the festival. Any tampered wristbands will be removed and not replaced.

For the safety and comfort of all fans, we advise patrons to arrive early to ensure adequate time for bag checks. Bluesfest strongly discourages the entry of large backpacks and bags and advises that all carried items will be stringently checked upon arrival at Bluesfest. To avoid bag checks, simply leave all large items in your vehicle or tent and proceed straight through our 'non-bag check' lines. Your best option is to travel light and bring as little as possible. Campers should note that they won't be able to bring bags into the grounds via the North Gate. Eskies and coolers of a reasonably small size will only be allowed in with people who have infants under 4 years old. Prohibited Items: Alcohol – any alcohol brought onto the festival site will be confiscated. Glass items (including jars, bottles, containers, mirrors and perfumes). Knives, weapons or explosives of any kind (including potential missiles). Illegal/unidentifiable substances, drugs & legal/herbal highs Flares, fireworks, sparklers, explosives or any fire twirling equipment Fires and open flames Generators running between 10pm and 8am Sound systems Megaphones and airhorns Drones or any other remote control device Professional photography equipment Skateboards, scooters, wagons, carts, rollerblades, roller skates, bicycles, quad-bikes, segways, hoverboards, self-balancing scooters or any personal motorised vehicles. Spray cans Animals (excluding service dogs such as guide dogs). Unauthorised solicitation and materials including handbills, flyers, stickers, beach balls, give-aways, samples, or other promotional items. Umbrellas Unofficial hi-viz and reflective jackets Any other item deemed by Festival staff (in their discretion) to be dangerous or offensive or potentially dangerous. Any persons found to be in possession of Prohibited Items will have those Prohibited Items confiscated and they will not be returned. Any persons found to be in possession of illegal substances or participating in illegal activities will be removed from Festival Site / Camp Site and may be referred to the police. Please note that children's trolleys are discouraged in favour of prams and strollers for toddlers and will be heavily searched and owners should be prepared to have them totally emptied out in advance of entry points. All chairs must be taken out of covers for checking at entry points. We thank you for working with us to make this Bluesfest as safe and enjoyable as possible for everyone who attends.

If you are unable to locate an answer to your question you should submit a request to us. We aim to respond to your email within 24 hours, during office hours. You can also contact our office between 10am-4:30pm Monday to Thursday on +61 2 6639 9800. For Ticketing enquiries, you can also contact Moshtix support: https://tixsupport.moshtix.com.au/hc/en-us